Terms of Service

These terms govern use of SalesSpoon, a point-of-sale app for food businesses, provided by ZeroEfforts Technology ("we", "us"). By using SalesSpoon, a hotel and its staff agree to these terms.

The service

SalesSpoon lets a hotel record orders, manage its menu and staff, track credit-account customers, and view sales reports. Access is per hotel and requires an active subscription; hotels start with a seven-day free trial.

Accounts and access

• A hotel admin is responsible for the staff accounts they create and the permissions granted to them.
• Sign-in is by phone number — keep the phone used to register secure, and tell us if it's lost or changed.
• We may suspend access if a subscription lapses or if the account is used in a way that violates these terms.

Your data

The orders, menu, staff, and customer records a hotel enters belong to that hotel. We store and process it to provide the service — see our Privacy Policy for details. A hotel is responsible for the accuracy of the data it enters and for having the right to record information about its own customers.

Subscriptions

Continued access to SalesSpoon requires a prepaid subscription. Subscription prices include GST, cover one hotel, and do not renew automatically. If a subscription lapses, the hotel keeps read access to its own data but can't record new orders until its subscription is extended.

Subscription payments are non-refundable after activation, except where a refund is required by law. Ending an account does not shorten its paid access period before deletion takes effect.

Ending your account

A staff member or admin can delete their own account from inside the app at any time. Doing so ends that person's access to that hotel and erases their personal details; the orders they billed stay in the hotel's records, which the hotel is required to keep.

A hotel admin can request deletion of the whole hotel account. The hotel carries on working for 30 days, during which the request can be withdrawn; after that we delete the hotel and its records permanently. Export anything you need to keep before that date.

Acceptable use

SalesSpoon is for legitimate business use by food businesses. Don't use it to store data you don't have the right to hold, attempt to disrupt the service, or access another hotel's data.

Availability

We aim to keep SalesSpoon available and reliable, including offline tolerance for billing at the till, but we don't guarantee uninterrupted service and aren't liable for losses caused by outages outside our control.

Changes

We may update these terms as the product changes. We'll update the date above when we do; continued use after a change means you accept the updated terms.

Contact

ZeroEfforts Technology
P.No.20B, Sh II, Mappillai Vinayagar Nagar, Achampathu, Madurai West, Tamil Nadu – 625019, India
info@zeroefforts.tech · +91 93610 96102