Privacy Policy

SalesSpoon is operated by ZeroEfforts Technology ("we", "us"). This policy explains what we collect through this website and the SalesSpoon app, and how it's used.

This website

This site (salesspoon.zeroefforts.tech) doesn't run analytics, doesn't use tracking cookies, and has no forms that collect personal data. Our hosting provider may keep standard server logs (IP address, browser, request time) for security and reliability — we don't use these to identify individual visitors.

The SalesSpoon app

SalesSpoon is used by hotel staff and admins, who provide:

• Name and phone number, used to sign in via OTP or PIN.
• Hotel details entered at onboarding — the hotel's name, address and, if the hotel is registered, its GSTIN, which is printed on receipts.
• Business data they enter — menu items, orders, staff records, and reports — which belongs to the hotel using the app.
• Photos of menu items, when a hotel chooses to add one. These are taken with the camera or picked from the device's photo library and stored with that hotel's menu. We don't read the rest of the photo library.
• Customer records a hotel adds for its own credit-account customers: a name and, optionally, a phone number. This data is entered by the hotel, not collected directly from those customers by us.

This data is used solely to provide the billing, menu, staff, and reporting features of the app, and to operate each hotel's subscription. We don't sell it, and we don't share it with third parties except infrastructure providers (hosting, storage, SMS delivery) needed to run the service.

Data retention

Business data is retained for as long as a hotel's account is active. Cancelled orders are kept, not deleted, so a hotel's records stay auditable.

When a staff member or admin deletes their own account, their name, phone number and PIN are erased immediately. The orders they billed remain in the hotel's records — GST law requires the hotel to keep those — but they no longer carry that person's name.

When a hotel admin requests deletion of the whole hotel, the hotel keeps working for 30 days and the request can be withdrawn at any point during that period. After it, we delete the hotel and everything in it: staff accounts, menu, orders, credit accounts and reports.

Deleting your account

You can delete your account from inside the SalesSpoon app, under Legal in the side drawer — no request to us is needed. A hotel admin will find the option to delete the entire hotel account in the same place.

An admin who is the only admin at their hotel is asked to appoint another admin first, or to delete the whole hotel account — so a live hotel is never left with nobody able to manage it.

Our account deletion page sets out the exact steps, what is deleted, what is kept, and how to reach us if you can no longer sign in.

Your rights

You can review and correct your own details in the app, and delete your account as described above. For anything else — a copy of the personal data we hold about you, or a question about how it's handled — contact us using the details on our Contact page.

Changes to this policy

We'll update this page if how we handle data changes, and update the date above when we do.

Contact

ZeroEfforts Technology
P.No.20B, Sh II, Mappillai Vinayagar Nagar, Achampathu, Madurai West, Tamil Nadu – 625019, India
info@zeroefforts.tech · +91 93610 96102